FAQ

Frequently Asked Questions (FAQs)

1. What’s Included in the ELF BOX – 24 Days of Elf Adventures?

Each ELF BOX is designed to create a magical, stress-free holiday experience for your family. It includes:
A charming Christmas Elf doll
24 individually packaged, pre-planned elf scenes
Personalised welcome and goodbye letters with your child’s name
Easy-to-follow setup instructions with visuals for each day’s adventure
Fun and engaging daily message cards

2. How Can I Personalize the ELF BOX for My Kids?

ELF BOX allows for personalisation to make the experience even more special. When placing your order, provide your child’s name, and it will be included in the welcome and goodbye letters.
If ordering for multiple children, each child will receive their own personalised welcome and goodbye letter with their name.
The rest of the ELF BOX contents remain the same, allowing for a shared experience.

3. Are the ELF Activities Difficult to Set Up?

No. Every ELF BOX scene is pre-planned and designed for busy parents, making it quick and effortless to set up.
Each scene takes less than five minutes to arrange.
Simple step-by-step instructions ensure a smooth and stress-free experience.

4. Can I Change the Order of Elf Activities to Fit My Schedule?

Yes. The elf activities are numbered for convenience, but you have full control to arrange them in any order that suits your family’s holiday schedule.
Activities can be mixed and matched for a customised experience.
Parents can create surprise moments by switching up the scenes.

5. Is ELF BOX Safe for Kids Under 3?

ELF BOX is designed for children but contains small parts that may pose a choking hazard.
Not suitable for children under three years old.
Parental supervision is recommended for younger children.

6. When Will My ELF BOX Arrive?

7. Can I Return or Exchange My ELF BOX?

Due to the nature of the product, all sales are final. However, if there is an issue with your ELF BOX, customer support is available to assist.
Returns or exchanges are not accepted.
If your ELF BOX arrives damaged, contact customer support for assistance.

8. Can I Reuse ELF BOX for Next Year’s Christmas?

Many families choose to reuse ELF BOX props and keepsakes for future holiday celebrations.
Certain props and materials can be saved and repurposed.
Personalised letters and daily message cards are designed for single use but can be kept as keepsakes.

9. What Makes ELF BOX Unique Compared to Other Christmas Elf Kits?

ELF BOX stands out as a comprehensive, pre-planned holiday experience designed for busy parents.
Pre-packaged, easy-to-set-up elf scenes save time and effort.
Personalised letters create a more immersive and memorable experience.
A variety of fun and educational activities keep children engaged throughout December.
Simple, quick setup takes less than five minutes each night, making it ideal for parents with busy schedules.

10. Have More Questions?