- Free Republic of Ireland delivery on all physical ELF BOX kits | Discreet packaging
- Free Republic of Ireland delivery on all physical ELF BOX kits | Discreet packaging
- Free Republic of Ireland delivery on all physical ELF BOX kits | Discreet packaging
Frequently Asked Questions
What is ELF BOX?
ELF BOX is a 24-day ready-to-use Christmas elf kit with an elf doll, planned scenes, props, notes, personalised letters and simple parent instructions.
What is ELF BOX MINI?
ELF BOX MINI is a complete 12-day ready-to-use elf kit for shorter countdowns, first-time elf families, late starters and group settings.
What is the difference between ELF BOX and ELF BOX MINI?
ELF BOX gives you 24 days of ready-to-use elf magic for €59.99. ELF BOX MINI gives you 12 days for €34.99.
Do both physical kits include the elf?
Yes.
Are the letters personalised?
Yes. You enter the child name, children’s names or group name on the product page, before you add the box to your basket.
How long do setups take?
Most ELF BOX and ELF BOX MINI scenes are designed to be quick and easy to set up, with many taking around 5 minutes or less using the included parent instructions.
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How many scenes are included in ELF BOX?
ELF BOX includes 24 scenes.
How many scenes are included in ELF BOX MINI?
ELF BOX MINI includes 12 scenes.
What is included with the physical kits?
Both include the elf, props, notes, personalised letters and instructions.
Are the physical kits suitable for children under 3?
No. Physical products contain small parts and are not suitable for children under 3.
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What is included in 30 Days of Printable Magic?
37 A4 pages with 30 planned elf scenes. Price: €14.95.
What is included in the Activity Book?
60 pages of printable activities for ages 4–10. Price: €7.50.
What is included in the Game Pack?
Printable Christmas games for ages 4–10. Price: €6.95.
Will I receive a physical product when ordering a digital download?
No. Digital products are PDF files that you download and print at home. Nothing is posted.
They are for household use and for teachers or childminders to print and use with their groups. Do not resell, redistribute, share the digital files or upload them publicly.
FREE ROI DELIVERY
on physical kits in the Republic of Ireland
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Is delivery free in the Republic of Ireland?
Yes. Physical ELF BOX products have free standard delivery to addresses in the Republic of Ireland. We do not currently deliver to Northern Ireland or other countries.
How long does it take to process my order?
Most orders are processed within 2 to 3 business days.
How long does delivery take?
Standard delivery usually takes 3 to 7 business days after dispatch. Christmas periods may take longer.
Is the packaging discreet?
Yes. Orders are packed discreetly.
FREE ROI DELIVERY
on physical kits in the Republic of Ireland
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How do I personalise my ELF BOX?
Enter the child name, children’s names or group name on the product page, before you add the box to your basket. Please check the spelling carefully.
What should I do if I make a spelling mistake?
Please check spelling carefully when ordering. If you notice a mistake after ordering, contact ELF BOX quickly.
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on physical kits in the Republic of Ireland
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Are ELF BOX products suitable for children under 3?
No. Physical ELF BOX products contain small parts and are not suitable for children under 3.
Is adult supervision recommended?
Yes. Adult setup and supervision are recommended.
Can children play with the props unsupervised?
No. Props are intended for display and scene setup, not unsupervised play.
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Can I return a personalised physical product?
Personalised physical products may have limited change-of-mind return rights once preparation or personalisation has started.
Can I get a refund for a digital product?
Digital products are not normally refundable once downloaded or accessed where immediate access has been agreed.
What if my product is faulty or damaged?
Faulty or damaged products are handled separately. Full details are available in the Refund Policy.
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How can I contact ELF BOX?
Contact ELF BOX through the Contact page or email hello@elfbox.ie.
What information should I include when contacting you about an order?
Include your order number for an existing order.
How quickly will ELF BOX respond?
We aim to reply within 1 to 2 business days during normal periods.
FREE ROI DELIVERY
on physical kits in the Republic of Ireland
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INSTANT DOWNLOADS
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SECURE CHECKOUT
Safe & encrypted payment