- Free Republic of Ireland delivery on all physical ELF BOX kits | Discreet packaging
- Free Republic of Ireland delivery on all physical ELF BOX kits | Discreet packaging
- Free Republic of Ireland delivery on all physical ELF BOX kits | Discreet packaging
Refund Policy
Quick Summary
Personalised Products
Returns may be limited once personalisation, preparation or packing has started.
Cancellations
Contact us as soon as possible. Changes may not be possible once preparation has started.
14-Day Returns
Where cancellation rights apply, contact us within 14 days.
Return Condition
Eligible items must be unused, complete and suitable for return.
Digital Products
At checkout you agree to receive your download straight away. Once the download is accessed or supplied, you may lose your right to cancel.
Faulty or Damaged
Faulty, damaged, missing or incorrectly described items are handled separately.
Approved Refunds
Refunds are issued to the original payment method, unless otherwise agreed.
Marketplace Orders
Amazon or Etsy purchases may follow that platform’s order and refund process.
Policy Details
Personalised Physical Products
ELF BOX and ELF BOX MINI contain personalised and prepared elements. Change-of-mind returns may not be available once personalisation, preparation or packing has started. This does not affect rights where an item is faulty, damaged, missing or not as described.
Cancellations
Contact ELF BOX as soon as possible if an order needs to be cancelled or changed. If preparation or personalisation has not started, we will do our best to help. Once preparation has started, cancellation or changes may not be possible.
Personalisation Mistakes
Customers must check spelling carefully before ordering. If a mistake is noticed after ordering, contact ELF BOX immediately. Changes depend on whether personalisation has already started.
Eligible Non-Personalised Returns
Where cancellation rights apply, contact us within 14 days. Items must be unused, complete and suitable for return. Return costs are normally the customer’s responsibility unless the item is faulty, damaged, missing or not as described.
Digital Products
Digital products are supplied as downloadable PDF files. No physical item is shipped. Your download is available straight after successful payment, on the order confirmation page and in your order email.
At checkout you tick a box to agree to receive your digital download immediately, and to confirm you understand that you may lose your right to cancel once the download has been accessed or supplied. For this reason, digital products are not normally refundable after that point. This does not affect your rights if a file is faulty or not as described.
Download Problems
If a download does not work, email hello@elfbox.ie with your order number and the email address used at checkout. We will help you get access to your files.
Damaged, Faulty or Missing Items
Contact ELF BOX as soon as possible. Include your order number, name, email address, description of the issue and photographs where relevant. The solution may include a replacement, missing part, repair, refund or another appropriate remedy.
Return Process
Contact ELF BOX before sending any return. We will confirm the correct return details and whether the item is eligible.
Refunds
Approved refunds are issued to the original payment method, unless otherwise agreed. Processing time depends on the payment provider.
Marketplace Purchases
If purchased through Amazon or Etsy, the order and refund process of that platform may apply.
Your Consumer Rights
Nothing in this Refund Policy affects your statutory rights under Irish or EU consumer law.
Need Help With a Return or Refund?
For questions about cancellations, returns, refunds, damaged items or download problems, contact ELF BOX.