- Free Republic of Ireland delivery on all physical ELF BOX kits | Discreet packaging
- Free Republic of Ireland delivery on all physical ELF BOX kits | Discreet packaging
- Free Republic of Ireland delivery on all physical ELF BOX kits | Discreet packaging
Shipping Policy
Quick Summary
Free Standard Delivery in the Republic of Ireland
For physical ELF BOX products. Northern Ireland is not included.
Processing Time
Usually 2 to 3 business days to prepare and dispatch
Delivery Time
Usually 3 to 7 business days after dispatch
Discreet Packaging
Included
Mixed Orders
Digital downloads are available after successful payment, while physical products are delivered separately.
Physical Delivery
Republic of Ireland addresses only. We do not deliver to Northern Ireland or other countries.
Digital Products
Available after successful payment
Tracking
Details sent by email when available
Policy Details
Physical Products
ELF BOX and ELF BOX MINI are physical products. We deliver them only to addresses in the Republic of Ireland, with free standard delivery. We do not currently deliver to Northern Ireland or to other countries. Digital products can be bought from anywhere, as nothing is posted.
Processing Time (before dispatch)
Processing is the time we need to prepare your order before it leaves us: personalisation, packing and dispatch. Most physical orders are processed within 2 to 3 business days. During busy Christmas periods, processing may take longer.
Delivery Time (after dispatch)
Delivery time starts when your parcel leaves us. Standard delivery within the Republic of Ireland usually takes 3 to 7 business days after dispatch. So the total time from order to delivery is usually about 5 to 10 business days. Delivery times may be longer during peak Christmas periods, bad weather, courier or postal delays and other circumstances outside our control.
Discreet Packaging
Physical orders are packed discreetly to help keep the Christmas surprise hidden. We avoid obvious Christmas elf wording on the outside of the parcel where possible.
Tracking
If tracking is available, details will be sent by email after dispatch. Not all delivery methods may include full tracking.
Digital Products
30 Days of Printable Magic, Activity Book and Game Pack are digital products. No physical item is shipped. Your download links are available straight after successful payment, on the order confirmation page and in your order email.
Mixed Orders
If an order contains both physical and digital products, the digital download is available after successful payment and the physical product is delivered separately.
Christmas Cut-Off
Order physical products as early as possible before December. Final seasonal cut-off dates will be added once confirmed. Orders placed after the cut-off may still be dispatched, but delivery before a preferred date cannot be guaranteed.
Address Problems
Customers should check the delivery address before ordering. Contact ELF BOX quickly if an address mistake is found. Changes are only possible before dispatch where practical.
Delayed, Lost or Damaged Orders
Contact ELF BOX with the order number, name, checkout email and details of the problem. Include photographs where relevant.
Need Help With Your Order?
If you have any questions about your order or delivery, contact ELF BOX: