Shipping Policy

ELF BOX is committed to ensuring your order is delivered safely and on time. Below you will find detailed information about our shipping process, estimated delivery times, and important guidelines to help ensure a smooth shipping experience.

1. Shipping Methods

We offer multiple shipping options to ensure your ELF BOX order arrives quickly and efficiently. The available shipping methods depend on your location and the contents of your order. You can select your preferred shipping option at checkout.

2. Processing Times

We strive to process and dispatch all orders as swiftly as possible.

Standard processing time: 2-3 business days.
Peak season delays: During high-demand holiday periods, processing times may be slightly extended. We recommend placing orders early to avoid shipping delays.

3. Estimated Delivery Times

Delivery times vary depending on the shipping method selected and your location:

Standard Shipping: Estimated delivery within 3-7 business days.
Express Shipping: Estimated delivery within 1-3 business days.
International Shipping: Delivery times vary by destination and customs clearance processes.

Please note:

ELF BOX is not responsible for delays caused by shipping carriers.
While we do our best to meet delivery expectations, we cannot guarantee specific delivery dates.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Selected shipping method.
Order weight and dimensions.
Destination address.

You will see a detailed breakdown of shipping costs before finalising your purchase.

5. International Shipping

We offer international shipping to select countries outside of Ireland.

International shipping costs and delivery times vary by location.
Customs fees, duties, and taxes may apply and are the responsibility of the recipient.
ELF BOX is not responsible for customs delays.

6. Order Tracking

Most orders include tracking information.

Once your order ships, you will receive a tracking number via email.
Use the provided tracking link to monitor your shipment’s progress.

7. Address Accuracy & Responsibility

It is the customer’s responsibility to provide an accurate shipping address.

ELF BOX is not liable for orders shipped to incorrect or incomplete addresses.
Please double-check your shipping details before completing your order.

8. Lost or Damaged Shipments

ELF BOX is not responsible for lost, stolen, or damaged shipments after they have been dispatched.

If your order arrives damaged, contact us immediately, and we will assist you in resolving the issue.
If your package is lost in transit, please contact the carrier directly for resolution.

9. Customer Support & Assistance

For any shipping-related inquiries or issues, please contact our customer support team:

Email: [insert customer support email]
Phone: [insert contact number]
Live Chat: Available on our website during business hours.

10. Updates to This Shipping Policy

ELF BOX reserves the right to update or modify this policy at any time. Changes will be posted on our website with the revised effective date.

Thank you for choosing ELF BOX! We appreciate your business and look forward to making your holiday season magical.