Terms and Conditions

Welcome to ELF BOX! These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from ELF BOX, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Acceptance of Terms

By using our website and purchasing our products, you confirm that you understand and accept these Terms. We reserve the right to update or modify these Terms at any time, with changes effective upon posting.

2. ELF BOX Products & Services

ELF BOX provides holiday-themed products designed to create memorable festive experiences for families. We reserve the right to:

Modify our products, pricing, and availability without prior notice.
Discontinue any product or service at our discretion.

3. Orders & Payments

To place an order, you must provide accurate and complete information. By making a purchase, you agree that:

You are authorised to use the selected payment method.
All payments are processed securely, and ELF BOX does not store payment details.
Prices listed include applicable taxes unless otherwise stated.

4. Shipping & Delivery

Orders are processed within 2-3 business days, but this may vary during peak holiday seasons.
Estimated delivery times depend on your location and selected shipping method.
ELF BOX is not responsible for shipping carrier delays beyond our control.
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

5. Returns & Refunds

Your satisfaction is important to us. If you are not completely satisfied with your purchase, refer to our Refund Policy for details on returns and refunds.

6. Intellectual Property

All logos, images, designs, and product descriptions on the ELF BOX website are protected by intellectual property laws.
You may not copy, reproduce, distribute, or modify any ELF BOX content without written permission.

7. User Conduct

By using our services, you agree not to:

Engage in unlawful or fraudulent activities.
Attempt to disrupt website security or interfere with other users.
Violate any copyrights, trademarks, or proprietary rights.

We reserve the right to suspend or terminate access if these Terms are violated.

8. Product Safety

Some ELF BOX products contain small parts and may pose a choking hazard for young children.
Customers must follow the provided instructions to ensure safe product use.
ELF BOX is not responsible for injuries or damages resulting from improper use.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By using our services, you agree to these practices.

10. Limitation of Liability

ELF BOX is not liable for any direct, indirect, or consequential damages resulting from the use of our products or website.
While we strive for accuracy, we cannot guarantee that all product descriptions, images, and details are error-free.

11. Termination of Services

We reserve the right to suspend or terminate access to our website and services if any Terms are violated.

12. Changes to Terms & Conditions

We may update or modify these Terms at any time. Any changes will be posted with the effective date, and continued use of our services indicates acceptance of the changes.

13. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact our customer support team via the contact details provided on our website.

Thank you for choosing ELF BOX! We look forward to making your holiday season magical and memorable.