Refund Policy

Thank you for shopping at ELF BOX! We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to assist you with returns and refunds.

Returns & Eligibility

To be eligible for a return, please ensure the following conditions are met:

  • The item(s) must be in original, unused condition with all tags, labels, and packaging intact.
  • Items must be free from wear, stains, or damage.
  • Customised or personalised items are non-returnable.
  • Return requests must be initiated within 14 days of receiving your order.

How to Initiate a Return

To begin the return process, follow these steps:

  1. Contact Us – Email our customer support team within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Wait for Authorization – Once your request is reviewed and approved, you will receive a return authorisation with instructions.
  3. Package Your Item(s) – Securely package your return with the original packing slip or a note containing your order details.
  4. Ship Your Return – You are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of lost packages.
  5. Inspection & Processing – Upon receipt, we will inspect the returned item(s) and process your refund within 5 business days if eligible.

Refund Process

Once your return is approved:

  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable.
  • Refunds may take several business days to appear, depending on your bank or credit card provider.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately. We will work with you to resolve the issue as quickly as possible.

Contact Us

For any questions or further assistance regarding refunds, reach out to our customer support team via the contact information provided on our website.

Policy Updates

We reserve the right to update or modify this refund policy at any time. Please check our website for the latest version.

Thank you for choosing ELF BOX! Your satisfaction is our priority, and we appreciate your business.

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